Privacy notice

Pam Bennett Therapies 

Purpose of privacy notice 

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation replaces previous data privacy law, now giving more rights to you as an individual and more obligations to organisations holding your personal data. 

One of the rights is a right to be informed, which means we have to give you even more information than we did about the way in which we use, share and store your personal information. 

Who am I 

I, Pam Bennett, operating under the name of Pam Bennett Therapies, am the data controller for patients who have treatment with me.  As the “data controller” I decide how your personal data is processed and for what purposes.  I work from several clinic locations, as indicated on my website I employ the highest standard to protect your personal data at each location. 

Whose information does this privacy notice apply to? 

This privacy notice applies to information I collect from: 

  • Patients; 
  • Prospective patients; 
  • Former patients; 

What is personal data?  

Personal data relates to a living individual who can be identified from that data.  Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession.  Examples of personal data we may hold about you include your contact and appointment details. 

Special category data is a sub-category of personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership. Also the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation. Examples of special category data we may hold about you include your patient notes. 

How I process your personal data?  

I comply with my obligations under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.  I use your personal data for the purposes set out below.  

Sections 1 – 15 apply to our patients, prospective patients, former patients and visitors to our clinic 

1. I use your name, address, telephone number and email address to make and rearrange appointments.  I am unable to send or receive encrypted emails so you should be aware that any emails I send or receive may not be protected in transit. I will also monitor any emails sent to me, including file attachments, for viruses or malicious software.  Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law. 

2. I use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials. 

3. I keep a permanent attendance register which records all appointments for patients attending my clinics to keep a record of when you were treated, for tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to my regulatory body, the Complementary Therapists Association (CThA). 

4. I may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient. 

5. I use your presenting complaint and symptoms reported by you for the purposes of formulating treatment strategy and treatment planning. 

6. I use any relevant medical and family history you have told me to formulate a treatment plan. 

7. I use your GP’s name and address in the event that I need to contact your GP including in an emergency. 

8. I keep a written record of and refer to that record of any treatment given and details of progress of your case, including reviews of treatment planning to enable me to: review treatment and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint. 

9. I record and use any information and advice that I have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.   

10. I record any decisions made in conjunction with you to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.   

11. In the event of an adverse incident occurring to any of my patients I would report the matter to the Complementary Therapists Association and the organisation’s insurance company to enable the insurance company to deal with any potential claims and to help the Complementary Therapists Association to develop its safe practice guidelines, as well as providing research data and information for the CTha’s insurers and other interested parties.  

12. Where relevant I maintain records of the patient’s consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or parent/guardian/next of kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint. 

13. Any clinical notes pertaining to a patient’s medical history are kept as paper files.  These are stored in a locked filing cabinet at my home.   

Section 17 applies to those who complain about our services 

14. When I receive a complaint from a person I make up a file containing the details of the complaint.  This normally contains the identity of the complainant and any other individuals involved in the complaint. 

I shall only use the personal information I collect to process the complaint and to check on the level of service I provide.  I would usually have to disclose the complainant’s identity to whoever the complaint is about.  If a complainant doesn’t want information identifying him or her to be disclosed, I will try to respect that.  However, it may not be possible to handle a complaint on an anonymous basis.  I may need to provide personal information collected and processed in relation to complaints to the Complementary Therapists Association or our insurance company. 

I shall keep personal information contained in complaint files in line with our retention policy.  This means that information relating to a complaint will be retained for two years from closure.  It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle. 

Similarly, where enquiries are submitted to me I shall only use the information supplied to me to deal with the enquiry and any subsequent issues and to check on the level of service I provide. 

Sections 18 – 20 apply to my website users 

15. I use a third party service (Dave Steele Mac Services) to help maintain the security and performance of my website.  

Sharing your personal data  

Your personal data will be treated as strictly confidential, and will be shared: 

  • With named third parties with your explicit consent; 
  • With the relevant authority such as the police or a court, if necessary for compliance with a legal obligation to which we are subject e.g. a court order; 
  • With your doctor or the police if necessary to protect yours or another person’s life; 
  • With the police or a local authority for the purpose of safeguarding a children or vulnerable adults; or 
  • With my regulatory body, the Complementary Therapists Association, or my insurance company in the event of a complaint or insurance claim being brought against me; or  
  • My solicitor in the event of any investigation or legal proceedings being brought against me.  

For further details about the situations when information about you might be shared please see the Information Commissioner’s website at  

How long do I keep your personal data? 

I keep your personal data for no longer 7 years. 

I shall update data held in paper files when you give me information. 

Once any data held is greater than seven years old I shall destroy paper records by personally incinerating these. 

At any time you may request that changes are made to your contact details.  

Your rights and your personal data  

Unless subject to an exemption under the GDPR, you have certain rights with respect to your personal data as set out below. 

  • The right to request a copy of your personal data which I hold about you. 
  • The right to request that I correct any personal data if it is found to be inaccurate or out of date. 
  • The right to request your personal data is erased where it is no longer necessary for me to retain such data. 
  • The right to withdraw your consent to the processing at any time.  This right does not apply where we are processing information using a lawful purpose other than consent.   
  • The right to request that I provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable) [This right only applies where the processing is based on consent or is necessary for the performance of a contract with you and in either case I am processing the data by automated means].  
  • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing. 
  • The right to object to the processing of personal data, (where applicable) [This right only applies where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics]. 
  • The right to be informed if your data is lost.  I shall also inform the Information Commissioner’s Office in accordance with the time limits in the GDPR.
  • The right to lodge a complaint with the Information Commissioner’s Office. 

For further details about these rights please see the Information Commissioner’s website at  

Further processing  

If I wish to use your personal data for a new purpose, not covered by this Privacy Notice, then I shall provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.  Where and whenever necessary, I shall seek your prior consent to the new processing.  

Contact Details  

To exercise all relevant rights, queries or complaints please in the first instance contact me via email at or by telephone 07887 661 253. 

You can contact the Information Commissioners Office on 0303 123 1113 or via email or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF.